Frequently Asked Questions (FAQs)
Product Information
What are anti-slip grip socks?
Anti-slip grip socks are designed with non-slip grips on the sole to provide better traction, stability, and safety on smooth surfaces.
What are your grip socks made of?
Our grip socks are made from soft, breathable cotton blend for comfort, with durable silicone grips on the sole for traction.
Are the grips safe for floors?
Yes. The grips are floor-safe and will not damage wood, tile, or laminate surfaces when used as intended.
Can I wear grip socks with shoes?
Yes, they can be worn inside shoes, though they are primarily designed for barefoot use on smooth floors.
Do the grips wear out over time?
With regular use and washing, grip performance may gradually reduce. This is normal wear and tear.
Sizing & Fit
How do I choose the right size?
The Earth Grip Socks would suit best for those who are between EU 35 - EU 38. Should you have any queries regarding sizing suggestions, you may send us an email to hello.drmcollective@gmail.com.
Do grip socks stretch?
Yes, the fabric is designed to stretch while maintaining a snug, comfortable fit.
Care Instructions
How do I wash my grip socks?
Washing: Machine wash cold or warm (max 30–40°C / 86–104°F). Wash inside out to protect the grip, using mild detergent and wash with similar colours.
Drying: Air dry recommended.
What should I avoid?
Avoid bleach, fabric softeners, ironing, and dry cleaning, as these can damage the grips.
Orders & Shipping
Where do you ship?
We currently ship within Peninsular Malaysia only. Shipping availability and costs are shown before payment.
How long does shipping take?
Orders are typically processed within 3-5 business days. Delivery times vary by location.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number via email.
Returns & Exchanges
What is your return policy?
Unworn, unwashed items can be returned within 7 days of delivery. Please see our Returns Policy for details.
Can I exchange for a different colour?
Yes, colour exchanges are accepted subject to stock availability, and permitted once only.
Payments & Security
What payment methods do you accept?
We currently accept FPX payments, which will be shown at checkout. Mastercard and Visa credit/debit cards will be available soon.
Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment gateways.
Account Activation
Should you have any issues on account activation/logging into your account, kindly email us at hello.drmcollective@gmail.com with the title 'Account Activation' and our team will assist you accordingly.