Returns & Exchanges Policy
We want you to love your purchase. If something isn’t right, we’re here to help.
Eligibility for Returns
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Items must be unworn, unwashed, and unused
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Must be returned in original packaging
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Returns must be requested within seven (7) days of delivery
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For hygiene reasons, used grip socks cannot be returned or exchanged
How to Start a Return
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Contact us at [hello.drmcollective@gmail.com] with your order number
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We’ll provide return instructions
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Once received and inspected, we’ll process your request
Exchanges
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Exchanges are available for colour only
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Subject to stock availability
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If the requested item is unavailable, a refund will be issued instead
Refunds
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Approved refunds will be issued via bank transfer
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Please allow [7-14] business days after refund approval for the refund to reflect
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Original shipping fees are non-refundable
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping method
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [48–72 hours] of delivery with photos, and we’ll resolve it promptly.
Non-Returnable Items
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Worn or washed socks
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Items marked Final Sale
Contact Us
For any questions about returns or exchanges, contact us at:
📧 [hello.drmcollective@gmail.com]